Frequently asked questions

Orders

Ready for sale items

• Payment in full is required prior to dispatch.

• Goods will be dispatched within 5 working days using standard registered post.

• Should items not be received within 10 working days then please notify us immediately at info@harleyangel.co.uk so we can investigate this and resolve the issue.

Personalised ready for sale items

• Payment in full is required prior to dispatch.

• Where personalisation is possible the order process will prompt you to supply the required details. Please ensure that you complete this accurately as the personalisation will be completed exactly as requested. We are not responsible for any errors, omissions or spelling mistakes arising from your request. If you are unsure about whether your required personalised text will fit then use the contact form to clarify this.

• Personalisation can require up to 10 days to complete. This is to allow sufficient drying time during the personalisation process. We will try to limit the drying time and dispatch items within the 10 day window.

• Should items not be received within 15 working days then please notify us immediately at info@harleyangel.co.uk so we can investigate this and resolve the issue.

• Personalised items are not refundable other than for damage or loss in transit.

Commissioned and bespoke artwork and object d’art

• Please use the contact form or email info@harleyangel.co.uk to enquire in the first instance.

• Please provide the following information:

• Subject area or theme (eg. portraiture, number of people, wedding, landscape, seascape, musical genre….)

• Style preferred (bright tones, moody, modern, classical, abstract…..)

• Include reference photos

• Required medium (eg. digital, acrylic, oil)

• Size required if artwork

• Object d’art - purpose and rough size (eg. altar, jewellery, memory, tarot, apothecary….)

• Wedding services - rough outline of products required (ring box, favours, memory books….)

• Once this is received, I will work out a design brief, an indicative cost and proposed timescale.

• Should you wish to proceed a formal quote and contract will be issued. This should be returned with a 50% deposit.

• On receipt, the artwork or design process will commence. When ready a photo of a ‘draft’ will be issued for your approval. Once agreed the artwork will be completed. The process can take from around 4 weeks for digital art to 3 months for oil paintings.

• Prior to dispatch I will issue a photograph of the artwork or object d’art and agree any minor alterations. The remaining payment is required at this stage ahead of dispatch.

• Bespoke art and items are personalised items and therefore not refundable other than for damage or loss in transit.

Printed items

Some merchandise such as T-shirts, hoodies and printed artwork, as indicted, are produced and dispatched by our print partner Printful. Order queries and returns processes follow their policy.

Reiki and other services

• Reiki boxes can be added to any order (at a discounted price) or as a standalone item.

• When ordering I will require payment in full and the following details - the recipients full name, date of birth and area of residence, along with any specific intentions required. I will then prepare the intention and infuse selected items with reiki.

• Reiki boxes can be issued directly as a gift, please include relevant delivery details. Full instructions are included for the recipient to receive the reiki.

• Reiki boxes are classed as personalised items and so are not returnable or refundable for any reason other than damage or loss in transit.

Reiki appointments

• I offer reiki appointments by zoom and from time to time may offer in person sessions in the Merseyside and Cambridgeshire areas of the uk: these dates will be posted when available.

• I am fully qualified and insured to offer distance and in person reiki healing.

For online appointments -

• When you have purchased a session then follow this up with the contact form supplying your preferred contact method and availability in coming weeks. I am generally available from 12 noon to 8pm on weekdays but I am keen to meet your individual needs where possible.

• Once an appointment is agreed, I will give you as much notice as possible and a minimum of 24 hours notice should I need to rearrange and ask you to do the same. Should you fail to attend the appointment then I am unable to issue a refund. I do understand that emergencies can happen, where this happens I may reschedule the appointment on a case by case basis.

• Reiki is a complementary therapy and not a replacement for medical assessment and treatment. I am unable to offer medical advice: should you feel actively unwell at the time of your appointment we will be unable to proceed. In these circumstances alternative arrangements will be made.

• Ahead of your appointment I will issue full details regarding how to prepare for your appointment, connection details and aftercare arrangements

Cancellations, returns and refunds

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail Info@harleyangel.co.uk

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalised.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Should you wish to return goods then first email info@harleyangel.co.uk and we will supply you with an address label and delivery details.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Orders, Returns and Refunds Policy, please contact us by e-mail Info@harleyangel.co.uk